Refund policy
Refund policy
Items are eligible for return if:
- All items are unworn, unwashed, unaltered and have the original tags still attached
- Items are shipped back within 20 days from the original purchase date
- All items are free of makeup, deodorant, perfume, or other stains
- Sale merchandise products are a FINAL SALE
Return process:
- Return shipping cost will be deducted from original amount purchase
- Refund will be processed within 5 days of receiving the return
To start a return, you can contact us at aliceandivyclothingcompany@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at aliceandivyclothingcompany@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aliceandivyclothingcompany@gmail.com.